Frequently Asked Questions

How do I place an order?

Simply browse our catalog, add items to your cart, and check out. No forms or special accounts needed — everything can be ordered directly through the site.

What payment methods do you accept?

We accept major credit cards, debit cards, and digital payment options like Apple Pay and Google Pay.

Do I need an account to order?

No — you can check out as a guest. Creating an account simply makes reordering faster.

How long does shipping take?

Most orders ship within 1–2 business days. Delivery usually takes 2–5 days depending on your location.

How do I track my order?

You’ll receive a tracking link via email as soon as your order ships.

Will you be adding more products?

Yes — we’re expanding our catalog based on direct feedback from café operators.

If there's something specific you need, let us know.

Do you offer bulk or wholesale sizes?

Yes. Many products come in bulk options and multi-unit packs directly on their product pages — no quote needed.

What is your return policy?

If something isn’t right with your order — damaged goods, incorrect quantities, or product issues — contact us and we’ll make it right.

Do you issue refunds?

Refunds are assessed case-by-case. Our goal is always to make sure you receive what you paid for.

How can I contact Atlas support?

Send us a message any time on our Contact Page — we’re here to help.

We typically respond within 1-2 business day.